Operator Lore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit our website or purchase our guides and workbooks.

This Privacy Policy applies to operatorlore.co (the "Service"). By accessing or using our Service, you agree to the collection, use, and disclosure of your information as described here and in our Terms & Conditions.

Definitions and key terms

• Cookie: a small amount of data generated by a website and saved by your web browser, used to identify your browser and remember basic preferences.

• Company: when this policy refers to "Company," "we," "us," or "our," it means Valchemy Commerce, LLC (14537 Forest Row Trail, Midlothian, VA 23112), the entity responsible for your information under this Privacy Policy.

• Personal Data: any information that directly or indirectly identifies a natural person.

• Service: the Operator Lore website and the guides and workbooks sold through it.

• Website: operatorlore.co.

• You: a visitor to our website or a purchaser of our products.

What Information Do We Collect?

We collect information from you when you visit our website, place an order, or sign up to be notified about new guides. Specifically, we collect:

• Name (first and last, optional at checkout)

• Email address (required for delivery and order updates)

If you complete a purchase, our payment processor, Stripe, separately collects payment and billing information (including your card details and, where required, your billing location for tax calculation). We do not receive or store your full payment card information — Stripe handles this directly.

How Do We Use The Information We Collect?

We use the information we collect to:

• Deliver the guide(s) and workbook(s) you purchase

• Send you order confirmations and updates related to your purchase

• Send you occasional emails about new guide releases, if you've signed up to be notified

• Improve our website and offerings based on how it's used

How Do We Use Your Email Address?

By providing your email address — whether at checkout or through our release-notification signup — you agree to receive emails from us related to your order or to new guide releases. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. We do not send unsolicited commercial email, and we do not sell or rent your email address to third parties.

Who Do We Share Information With?

We do not sell your personal information. We share information only with the service providers that help us run the business:

• Stripe — processes payments and, where applicable, calculates and collects sales tax based on your location. Stripe's use of your information is governed by Stripe's own privacy policy.

• HubSpot — our customer relationship management (CRM) and email platform, used to send order-related and release-notification emails. HubSpot's use of your information is governed by HubSpot's own privacy policy.

We may also disclose your information if required to do so by law, subpoena, or other legal process, or to protect our rights or the safety of others.

If Operator Lore is ever involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website/app. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy

How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill your order, maintain accurate business and tax records, and comply with our legal obligations. If you ask us to delete your information, we will do so except where we're required to retain it for legal, tax, or accounting purposes.

How Do We Protect Your Information?

We take reasonable measures to protect your personal information. Payment information is processed directly by Stripe using industry-standard encryption (SSL/TLS); we never see or store your full card details. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security of information transmitted to us.

Could My Information Be Transferred to Other Countries?

Operator Lore is based in the United States, and our service providers (Stripe, HubSpot) may process and store information in the United States or other countries where they operate. By using our Service, you consent to this transfer and processing.

Can I Update, Correct, or Delete My Information?

Yes. Contact us at operations@operatorlore.co to:

• Update or correct your name or email address

• Unsubscribe from marketing communications

• Request deletion of the personal information we hold about you, subject to our legal and tax recordkeeping obligations

We'll respond to your request as soon as reasonably possible.

Cookies

Our website uses cookies to support basic site functionality and, where enabled, to understand how visitors use the site. You can disable cookies through your browser settings, though this may affect some site functionality. We do not place personally identifiable information in cookies.

Children's Privacy

Our Service is not directed at anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at operations@operatorlore.co and we will remove it.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. If we make material changes, we will update the effective date below. Continued use of the Service after changes take effect means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the United States and the Commonwealth of Virginia, without regard to conflict of law principles.

Contact Us

Questions about this Privacy Policy or your information? Contact us:

• Email: operations@operatorlore.co

Last updated: July 12, 2026